A household water leak can affect walls, flooring, cabinets, insulation, belongings, and nearby equipment. The extent of a repair depends on where the leak starts, how long it continues, the materials involved, and whether contaminated water is present.
WHY WATER LEAKS REQUIRE CARE
Water can travel behind finished surfaces and may not be visible immediately. If you discover a leak, avoid unsafe areas and contact the appropriate qualified professional.
COMMON HOUSEHOLD LEAK SOURCES
Common sources include damaged appliance supply lines, plumbing connections, water heaters, pipes inside walls, fixtures, and weather-related intrusion. Do not attempt an unfamiliar repair or operate equipment when conditions appear unsafe.
DOCUMENT YOUR WATER SHUTOFF
During a calm, safe period:
• Identify the home’s main water shutoff.
• Identify applicable fixture or appliance shutoffs.
• Record clear location descriptions.
• Make sure responsible household members know where the information is kept.
• Use “Unknown / Needs Verification” instead of guessing.
• Contact the utility, manufacturer, plumber, or other qualified professional when identification is uncertain.
SAFETY FIRST
Do not enter standing water when electrical equipment or wiring may be involved. If there is immediate danger, leave the area and contact 911, the utility, or the appropriate qualified professional. Follow manufacturer instructions and applicable utility requirements.
INSURANCE AND REPAIR QUESTIONS
Coverage and repair responsibility depend on the policy, cause, and circumstances. Review your policy and speak with your insurer or qualified insurance professional. ShutSafe does not provide coverage determinations or guarantee any insurance, damage, or loss outcome.
A HOME-READINESS REFERENCE
The ShutSafe Home Kit provides one central place to document previously identified water, gas, and electrical shutoff locations. It is an information and organization aid only; it does not locate, inspect, verify, monitor, or operate equipment and does not replace emergency services, utility guidance, or professional advice.
Know where the information is before you need it.
