Shipping Policy
Effective date: August 22, 2026
Company: AZ Home Watch and Services LLC, operating the ShutSafe Home Kit brand
Website: shutsafehomekit.com
Where We Ship
We currently ship to valid addresses within the United States. We do not ship to locations prohibited by law or by our carriers.
In-Stock Processing
Unless a product page states otherwise, standard non-customized in-stock orders are normally prepared for shipment within 2–3 business days, excluding weekends and holidays. Custom and personalized orders are subject to the Custom Order Processing provisions below. Carrier transit estimates begin after carrier pickup and are not guaranteed delivery dates.
Custom Order Processing
Custom or personalized ShutSafe orders require preparation and approval of customer-specific artwork before production. Processing and production timing begins after we receive all required customization information and, when applicable, the customer approves the artwork.
The estimated shipment timeframe for a custom order will be stated on the product page, order confirmation, artwork communication, or other order documentation. Custom-order processing times are estimates unless expressly stated as guaranteed.
Delays in receiving logos, company information, corrections, or artwork approval may delay production and shipment.
Shipping Delays
We make reasonable efforts to ship orders within the timeframe stated at the time of purchase.
If we learn that we cannot ship within the promised timeframe, or within the period otherwise required by applicable law, we will provide any required delay notice, including a revised shipment date when available, and give you the applicable option to consent to the delay or cancel the affected order for a prompt refund.
Address Accuracy
You are responsible for entering a complete and accurate shipping address. Contact us immediately if an address is incorrect. We cannot guarantee changes after an order enters fulfillment. Additional carrier or reshipment costs caused by an incorrect address may be charged to the customer where permitted.
Tracking and Delivery
When tracking is available, it will be sent to the email used for the order. Delivery dates shown by the carrier are estimates. Weather, carrier volume, labor disruptions, address issues, and other events outside our control may cause delay.
Lost or Missing Shipments
If tracking does not show delivery and the shipment appears lost or significantly delayed, contact us so we can investigate with the carrier and determine the appropriate resolution.
If tracking shows delivery but the package cannot be located, please check with household members, neighbors, building staff, and the carrier's delivery information before contacting us. We will reasonably assist with carrier inquiries or claims.
Responsibility for lost, misdelivered, or stolen shipments will be handled in accordance with applicable law and the circumstances of the shipment.
Damaged or Incorrect Orders
Inspect your order promptly after delivery. If an item arrives damaged, incomplete, incorrectly customized, or otherwise incorrect, please contact shutsafehomekit@gmail.com as soon as reasonably possible, preferably within 7 days after delivery.
Please include your order number and, when applicable, photographs of the product, packaging, and shipping label so we can evaluate and resolve the issue. Retain the product and packaging until weadvise whether they are needed for inspection or a carrier claim.
This requested reporting period does not limit any rights or remedies that cannot lawfully be waived.
International Orders
We do not currently accept international orders.
For shipping questions, email shutsafehomekit@gmail.com