Refund and Return Policy

Effective date: July 21, 2026

Company: AZ Home Watch and Services LLC, operating the ShutSafe Home Kit brand

Website: shutsafehomekit.com

Return Window

You may request a return within 30 calendar days after the carrier reports delivery.

Return Condition

To qualify, the product must be unused, uninstalled, unmarked, undamaged, and returned with its original components and packaging. Because writing, permanent-marker use, adhesive application, installation, or customization makes the product unsuitable for resale, products altered in those ways are not eligible for a change-of-mind return.

How to Start a Return

Before sending anything, email contact@shutsafehomekit.com with your order number, purchaser name, reason for return, and photographs when the item is damaged or defective. We will provide instructions and the approved return address. Returns sent without authorization may be delayed or refused.

Return Shipping

For a change-of-mind return, the customer is responsible for return shipping and assumes the risk of loss until delivery to us. We recommend tracked shipping. If we sent the wrong item or the product arrived materially damaged or defective, we will provide a replacement, refund, or reasonable return-shipping arrangement at our expense.

Refund Amount

Approved refunds include the purchase price and any tax attributable to the returned item. Original outbound shipping charges are not refundable for change-of-mind returns. If an entire order was not shipped or the wrong or defective product was supplied, legally required shipping-related amounts will also be refunded.

Inspection and Timing

We will inspect the return after receipt. Approved refunds are generally issued to the original payment method within 7-10 business days after inspection. Your bank or card issuer may require additional time to post the credit.

Nonreturnable Items

The following are not eligible for change-of-mind return: customized or personalized products; products that have been written on, installed, mounted, marked, modified, or damaged after delivery; gift cards; downloadable or digital content once accessed where permitted by law; final-sale items clearly identified before purchase; and items returned after the return window. These exclusions do not limit rights for defective goods that cannot legally be waived.

Preorders and Cancellations

A preorder may be canceled for a full refund any time before shipment unless the product page clearly identifies a lawful, nonrefundable customized component. If we cannot ship within the promised period, we will provide the delay notice and cancellation or refund options required by applicable law.

Lost or Stolen Packages

If tracking shows no delivery, contact us promptly so we can investigate with the carrier. If tracking confirms delivery but the package cannot be located, first check household members, neighbors, building staff, and the carrier’s delivery details. We will assist reasonably, but we do not guarantee replacement for theft occurring after confirmed delivery unless required by law.

Contact

Email contact@shutsafehomekit.com before returning a product. Approved returns must be sent to the address supplied in the return authorization.