Approved returns must be sent only to the address provided in our return instructions.Refund and Return Policy
Effective date: August 22, 2026
Company: AZ Home Watch and Services LLC, operating the ShutSafe Home Kit brand
Website: shutsafehomekit.com
Return Window
You may request a return within 30 calendar days after the carrier reports delivery.
Return Condition
To qualify, the product must be unused, uninstalled, unmarked, undamaged, and returned with its original components and packaging. Because writing, permanent-marker use, adhesive application, installation, or customization makes the product unsuitable for resale, products altered in those ways are not eligible for a change-of-mind return.
Custom and Personalized Orders
Custom or personalized ShutSafe products, including products incorporating a customer-supplied logo, company information, or other customized content, are made specifically for the customer and are not eligible for change-of-mind returns once the customer approves the artwork or production has begun.
The one-time $10 artwork setup fee covers preparation and placement of the customer’s logo and company information. Once artwork preparation has begun, the artwork setup fee is nonrefundable.
Before artwork preparation begins, a custom order may be canceled for a full refund. After artwork preparation begins but before the customer approves the artwork or production begins, the product portion of the order may be canceled, but the $10 artwork setup fee is nonrefundable.
Customers are responsible for reviewing and approving names, logos, phone numbers, spelling, and other custom information before production. If the finished product materially differs from the customer-approved artwork because of an error by ShutSafe, we will correct, replace, or refund the affected product as appropriate.
How to Start a Return
Before sending anything, email info@shutsafehomekit.com with your order number, purchaser name, reason for return, and photographs when the item is damaged or defective. We will provide instructions and the approved return address. Returns sent without authorization may be delayed or refused.
If an order arrives damaged, please contact us as soon as reasonably possible and retain the product, packaging, shipping label, and photographs so we can evaluate the issue and, when appropriate, pursue a carrier claim.
Return Shipping
If we sent the wrong item, made a customization error, or the product arrived materially damaged or defective, we will provide an appropriate replacement, refund, or other remedy and, when a return is required, provide or reimburse reasonable return shipping costs.
Refund Amount
Approved refunds include the purchase price and any tax attributable to the returned item. Original outbound shipping charges are not refundable for change-of-mind returns. If an entire order was not shipped or the wrong or defective product was supplied, legally required shipping-related amounts will also be refunded.
Inspection and Timing
We will inspect the return after receipt. Approved refunds are generally issued to the original payment method within 7-10 business days after inspection. Your bank or card issuer may require additional time to post the credit.
Nonreturnable Items
The following are not eligible for change-of-mind returns: custom or personalized products once artwork has been approved or production has begun; products that have been written on, installed, mounted, marked, modified, or damaged after delivery; final-sale items clearly identified as such before purchase; and items returned outside the applicable return window.
The $10 artwork setup fee is nonrefundable once artwork preparation has begun.
These exclusions do not limit any rights or remedies for defective, damaged, incorrectly produced, or misrepresented products that cannot lawfully be waived.
Preorders and Cancellations
Standard, non-customized preorders may be canceled for a full refund before shipment unless otherwise clearly disclosed before purchase.
Custom or personalized orders are subject to the Custom and Personalized Orders provisions above and may become non-cancellable before shipment once artwork has been approved or production has begun.
If we cannot ship an order within the time stated at purchase, or within the period otherwise required by applicable law, we will provide any required delay notice and give the customer the applicable option to consent to the delay or cancel the affected order for a prompt refund.
Lost or Stolen Packages
If tracking shows no delivery, contact us promptly so we can investigate with the carrier. If tracking confirms delivery but the package cannot be located, first check household members, neighbors, building staff, and the carrier’s delivery details. We will assist reasonably, but we do not guarantee replacement for theft occurring after confirmed delivery unless required by law.
Contact
Email info@shutsafehomekit.com before returning a product. Approved returns must be sent only to the address provided in our return instructions.